The Purrfection Guarantee This gives you time to introduce your pet to their new toy and see if it captures their interest. If your pet remains uninterested after a fair try, you have 30 days from the delivery date to return any eligible product for a full refund, even if it shows minor signs of use. Please check the specific product page for eligibility.

Note: that excessive wear or damage may still impact your eligibility for a full refund—no questions asked.

We provide a 30-day return policy for unused items in their original packaging. However, refunds are not available for items that have been used, worn, or damaged due to normal use or misuse. If an item is returned without approval, without a valid reason, or beyond the 30-day period, we may apply a restocking fee of up to 25% of the purchase price.

To initiate a return, Kindly email us at yaypets.co@gmail.com within 30 days from the day of delivery and provide us the Order Number and a reason for returning the Product. All returns must be approved by our team before sending the product back. Items should be in their original packaging and remain unused. To ensure a smooth return process, include your order number and shipping name in the package. Customers are responsible for return shipping fees unless the item arrived damaged. Please note that we do not cover shipping costs.

Once we receive your return, it may take up to 10 business days for inspection. After verifying that the items are in good condition, please allow up to 40 business days from our confirmation date for the refund to be processed. If you haven’t received your refund after it has been successfully processed, we recommend reaching out to your financial institution.

Refunds will not be issued for products that have been used, worn, or damaged due to normal use or misuse.

All refunds are processed in U.S. Dollars ($USD), the same currency as the original payment. Customers are responsible for any fees related to currency exchange or transaction charges.